Something isn't working

Try these first:

• Check your connection. Asking questions and saving new memories need the internet.
• Reload the page. Your saved memories are safe. Only the on-screen chat clears.
• Update your browser. Kipton works best in a current version of Safari, Chrome, Edge, or Firefox.
• Saving is paused? If Kipton says saving and uploads are paused, content was blocked by our safety checks several times. They turn back on after 24 hours.
• Reached a limit? Kipton tells you when an account limit is reached. Delete things you no longer need, or try again later.
• Can't open your Lockbox? See Forgot your Lockbox password?

Still stuck? Email support@kipton.ai or send a bug report.